Question 1

How do I place an order?

Accepted Answer

Add a piece to your bag from any product page and follow the checkout steps — contact details, shipping address, delivery, and payment.

Question 2

Can I change or cancel my order?

Accepted Answer

Contact us as soon as possible after placing your order. Once an order has been processed, changes may not be possible.

Question 3

Where does Vylore ship?

Accepted Answer

Vylore currently ships within India only.

Question 4

How long does delivery take?

Accepted Answer

Orders are typically dispatched within 2–4 business days. Exact delivery timelines are confirmed after your order is placed.

Question 5

What is Vylore's return policy?

Accepted Answer

For questions about returns or exchanges on a specific order, please contact our support team directly.

Question 6

How do I start a return?

Accepted Answer

Reach out via our Contact page with your order ID and we'll guide you through the next steps.

Question 7

How should I store my Vylore jewellery?

Accepted Answer

Store pieces separately in a dry place, away from direct sunlight and moisture, to help preserve their finish.

Question 8

Can I wear my jewellery every day?

Accepted Answer

Many Vylore pieces are designed for everyday wear, but avoiding contact with water, perfume, and harsh chemicals will help keep them looking their best.

Question 9

What metal is used in Vylore jewellery?

Accepted Answer

Metal and purity information is listed on each product page where available.

Question 10

How can I verify the purity of a piece?

Accepted Answer

If you have questions about the purity of a specific piece, please contact us before purchasing.

Question 11

What payment methods are accepted?

Accepted Answer

Vylore accepts payments via PayU, supporting cards, UPI, and netbanking.

Question 12

Is it safe to pay on the Vylore website?

Accepted Answer

Payments are processed through PayU's secure, hosted checkout. Vylore does not store your card or payment details.

Question 13

Does Vylore make custom pieces?

Accepted Answer

Yes. Reach out via our Contact page and select "Custom Jewellery" as your reason for contact to start the conversation.

Question 14

How long does a custom order take?

Accepted Answer

Timelines depend on the design. Our team will share an estimate once your requirements are discussed.

Question 15

How do I track my order?

Accepted Answer

Visit our Track Order page and enter your order ID along with the email or phone number used at checkout.

Question 16

I can't find my order. What should I do?

Accepted Answer

Double-check your order ID and contact details. If you're still having trouble, reach out via our Contact page.

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Frequently Asked Questions

Orders

Shipping

Returns

Jewellery Care

Purity

Payments

Custom Jewellery

Tracking